Products and Pricing

• Do your bags contain plastic?

  Our market bags and produce bags are plastic free.  Our cooler bags contain an insulated foam and liner and our grocery bags are laminated. We consciously made this choice based on customer feedback that need for their bags to be spill proof, sturdy and durable and have the ability to be wiped ou...

• How do I use a gift voucher/promo code?

  Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply.

• How many codes can we use in one order?

  We can only use one code at a time. Check which code you have togive you the bigger discount!

• I'd like to use Afterpay but I can't see it in the checkout?

  Please contact us via shop@pellibags.com.au.

• I'd like to use Afterpay but it's not working/sending me in a loop?

  Please try your email address instead of phone number in the checkout. Afterpay does not work without an email address.

• I received the wrong product.

  Oops. Super disappointing, and please accept our apologies. Please submit a request via our contact page or email shop@pellibags.com.au within 10 working days of receipt of your order and we will rectify. Please let us know the issue you are having and include a picture or video if possible. We ...

• My promo code/gift voucher isn’t working!

  Please firstly check you’ve entered the code in the right case (upper or lower), secondly, check the expiry of the code from the source of the code, or contact us via the website.

• Pricing

  All pricing is in Australian Dollars (AUD) and includes 10% GST. PELLI Bags reserves the right to change pricing at our discretion and without notice. Anyone purchasing outside of Australia will not be charged GST. The 10% GST fee will be discounted at checkout.

• Repairs

  Our bags are designed to be used for a long time. In the unlikely event of a manufacturing fault within one year of purchase date, we will repair your bag at no cost.  We do require customers to pay the postage back to return to us for assessment.

• What if you can't repair the bag?

  If we can't repair your bag, we will replace it at no product cost. However the customer is required to pay the postage to return the bag to us for assessment.  If the bag is assessed as faulty, Pelli Bags will cover the cost to send a new bag.

• What is Afterpay?

  Afterpay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information visit this link https://www.afterpay.com/en-AU/how-it-works-online

• Where are your products made?

  Our products are designed in Australia and made for us by ethical and long term manufacturing partners in Australia and China. We visit our manufacturers regularly to check working conditions and environmental practices first hand and have worked for them for more than ten years.