Shipping Policy
All domestic retail orders are shipped via Australia Post or Sendle and upon ordering, customers automatically give authority for their order to be left unattended at their delivery address. PELLI Bags will only replace orders sent using these methods, provided the order is proved lost in transit by the delivery service company.
From time to time factors such as order size, weight and/or shipping address may require us to ship via another method. PELLI Bags reserves the right to change your shipping method in these cases without notice to you and will provide you tracking details for the new carrier once shipped.
Once your order is delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by PELLI Bags. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, PELLI Bags are not responsible for any delays caused by customs clearance processes, postal or courier delays or missing parcels or any other similar service delay.
All delivery times provided by PELLI Bags are estimates only. PELLI Bags will not be liable for late deliveries. Please note that PELLI Bags is unable to grant specific delivery requests such as “Deliver between 12-2pm” or “leave parcel in back yard”. PELLI Bags is not responsible if your delivery instructions are not followed.
Australian shipping pricing
We offer shipping within Australia based on weight. 0 - 0.5kg = $9.95, 0.51kg to 1.5kg = $12.45, 1.5kg to 3kg = $16.95 and 3kg to 8kg = $19.95. For bulk or wholesale orders please email shop@pellibags.com.au and we can quote specific shipping prices.
Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details.
Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.